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We are having an issue with one of the clerk computers in the buildings in our stake.
The issue is that the Sophos AV will not automatically update its virus definitions.
You may find that you cannot yet download and use the latest version on the list below.
We forced a program update to version 10 (this issue existed before the forced update from 9.5), but it cannot connect to the servers to get the virus definitions.
I have included a text log of the output for the update attempt.
On Windows Vista/7 you can right-click on the Sophos file and select "Run as administrator".
If things go wrong, please check the common problems listed below to see if they apply to you.